💸 Refund & Return Policy – BongoTopUp.com
Effective Date: October 4, 2025
Welcome to BongoTopUp.com – Bangladesh’s most trusted digital platform for instant gaming currency top-ups like Free Fire Diamond Top Up, Call of Duty Mobile CP, Clash of Clans Gems, and more.
Please read this Refund & Return Policy carefully before placing any order. By using our website and services, you agree to the terms below.
🔄 1. Digital Products – No Physical Returns
All items sold on BongoTopUp.com are digital goods (e.g., in-game currency, virtual credits, etc.).
Once a product like Free Fire Diamond Top Up or Mobile Legends Diamonds is successfully delivered to your game account, it cannot be returned or exchanged.
💰 2. Refund Policy
We strive to ensure every order is delivered accurately and instantly. However, refunds are only possible under specific conditions:
✅ Eligible for Refund:
The top-up was not delivered within 24 hours of payment.
The payment was completed but the wrong product was delivered due to our mistake.
You were charged twice for the same order.
❌ Not Eligible for Refund:
You entered an incorrect UID/User ID while placing the order.
The order was delivered successfully to the correct account.
You changed your mind after completing the payment.
You failed to read product details (e.g., package size, region support, etc.).
For example:
If you mistakenly input the wrong UID for your CODM CP Top Up, and we delivered it to that account, we cannot issue a refund.
📦 3. How to Request a Refund
If your order meets the eligibility criteria above, follow these steps within 24 hours of purchase:
Email us at 📧 support@bongotopup.com with your Order ID, Payment Screenshot, and Game UID.
Our support team will review the request within 48 hours.
If approved, your refund will be processed via the same payment method (e.g., bKash, Nagad, Rocket) within 3–7 business days.
⚠️ 4. Important Notes
Always double-check your UID or User ID before placing an order for any product such as Free Fire Diamond Top Up or Clash Royale Gems.
BongoTopUp.com reserves the right to refuse a refund if fraudulent activity is suspected.
Refund policies may vary slightly during promotional campaigns or special offers.
📞 5. Contact Us for Support
If you have questions regarding refunds or returns, please reach out:
📧 Email: support@bongotopup.com
🌐 Website: www.bongotopup.com
📍 Address: Dhaka, Bangladesh
✅ Quick links to our top-up services: