Refund and Returns Policy

Thank you for shopping at BongoTopUp. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our policy carefully.

Refund Policy:

Digital Products: Due to the nature of digital products (e.g., game codes, in-game items), we generally do not offer refunds. However, if you encounter issues with the product, please contact our customer support for assistance.

Physical Products: If you receive a physical item that is defective or damaged, please contact us within 3 days of receiving the product. We will provide instructions on how to return the item for a replacement or refund.

Returns Policy:

Digital Products: As digital products are non-returnable, please ensure that you have selected the correct product before making a purchase. If you encounter any issues, contact our customer support for assistance.

Physical Products: To return a defective or damaged physical product, please follow these steps:Contact our customer support within [number of days] days of receiving the product.Provide a detailed explanation of the issue and include photos if possible.Our support team will guide you through the return process.Exceptions:Unauthorized Transactions: If you believe there has been an unauthorized transaction on your account, please contact us immediately, and we will investigate the matter.

Fraudulent Activity: We reserve the right to refuse a refund or return if we suspect fraudulent activity.

Contact Information:If you have any questions about our Refund and Returns Policy, please contact us at Whats app – 01924759877 email – [email protected]

Please ensure you read and understand our Terms of Service in conjunction with this policy.Thank you for choosing BongoTopUp!